How does the rental process work?
Good question! It’s super easy. First, note that we currently only service the Philadelphia region - this includes center city Philadelphia, suburban Philadelphia and limited areas of New Jersey and Delaware. Next, begin by cruising through our online Rentals collection and send us a list of the items you are interested in. Unsure of what color/quantity/size you’ll need? Don’t worry, we’re happy to make recommendations or provide any assistance that you may need. You can email us at email@example.com or contact us using our Contact Page for additional assistance. If you prefer to chat via phone, you can call us at (215) 883-8777, Monday through Friday, 9AM - 6PM EST. Once we review and confirm your order we will send you a rental agreement to sign and ask for you to provide a 50% deposit to lock in your date. The remaining balance is due 7 days prior to your delivery/pick-up date.
What about cancellations?
We know that life doesn’t always work out the way we planned. If you need to cancel, we ask that you do so no less than 7 days prior to your scheduled delivery/pick-up date. Once cancelled, we will reimburse you for the 50% deposit within 5-7 business days. Cancellations made less than 7 days prior to your scheduled delivery/pick-up date will incur a 25% cancellation fee.
How long can I rent items?
We’re flexible and happy to work with you on an individual bases, depending on your location and needs. Generally, our standard rental period is 3-5 days.
Is there any way to see the pieces in advance?
Sure is! We allow clients to view our product on an appointment only basis at our Philadelphia studio. Simply email us at firstname.lastname@example.org or call us at (215) 883-8777 to schedule a time to meet.
Delivery or pick-up/drop-off?
For a charge of $50.00, we offer delivery for events/drop-off locations within 15 miles from the stylWed studio location (Philadelphia, PA 19129). Locations exceeding 15 miles may be eligible for delivery with an additional charge. For inquiries, please contact email@example.com.
Prefer to pick-up/drop-off yourself? No problem! We’re happy for you to come directly to our studio to pick up and drop off your product. We simply ask that you use care and caution when transporting the pieces as many are fragile and/or delicate.
Is there a rental minimum?
Nope! We welcome events of any size.
What quantity is available for each piece?
This all depends on the item. We try and keep the quantity for each piece updated on our website but you can always contact us to find out about a specific piece. If we don’t have the quantity that you need, we’re always happy to special order items.
What if something breaks or gets lost?
Eek! No worries, stuff happens. In the case that a piece is lost or broken, we simply charge you the cost to replace the item(s).
Still have questions?
We know that was a lot but if you still have questions, just email us at firstname.lastname@example.org or contact us here.